Rutgers Introduction to Management Practice Exam

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• In conflict resolution, the choice of mode should be based on what factors?
• What is a key outcome of using the Nominal Group Technique in group decision making?
• What characterizes a decentralized organizational structure?
• A Swimlane diagram identifies which departments are involved in a process and shows what activities they are responsible for and where they fit in the overall process flow.
• Who created the Job Characteristics Model?
• Which statement accurately describes a matrix structure?
• Which statement about mission-critical processes is true?
• What is the purpose of compensation and benefits programs?
• How do cultural dimensions influence management in global teams?
• What is corporate governance and why is it important for management?
• Which pair is credited with creating the Job Characteristics Model?
• Which statement reflects Herzberg's two-factor theory?
• Employee relations refer to
• Which statement best identifies the concept of Organizational Structure in an organization?
• A cross-functional group assembled to address coordination needs is best described as which term?
• Explain the difference between mission-critical and non-mission-critical processes.
• Which statement best captures the distinction between Performance Appraisal & Feedback and Performance Management?
• Autonomy refers to the extent to which employees are allowed to make choices about scheduling and how best to perform tasks. Which is the correct description?
• Which statement best describes a matrix organizational structure?
• What best defines a Task Force in organizational design?
• Which sequence correctly outlines Lewin's three-stage change model?
• Recruitment & Selection is defined as?
• Quid Pro Quo Sexual Harassment refers to?
• Which practice best describes the role of dashboards in organizational performance?
• Which term describes employees' outlook toward their organization and their jobs?
• Which term describes the identification of current and future talent requirements and the development of plans to recruit, train, develop, support, and retain that talent?
• Which option is NOT one of the four Balanced Scorecard perspectives described in the material?
• Which statement best describes Observable Employee Behaviors?
• When mapping processes from the customer's perspective in SIPOC, what is typically the starting point?
• Which statement about mission and vision is accurate?
• Levels of Organization Culture include artifacts, values, and assumptions. Which of the following best reflects that structure?
• How are forecasting and scenario planning used in decision making?
• In HR management, how does a skill differ from a competence?
• Which of the following is a core principle of Performance Management?
• Which of the following is one of the five key HR activities?
• Who ultimately holds decision-making authority in a corporation?
• What best describes the role of supply chain management?
• Which term describes the framework that explains how job design influences motivation, satisfaction, and performance?
• Which leadership focus emphasizes the vision and strategies necessary to fulfill that vision for the organization while persuading subordinates to take the initiative to develop and implement the plans necessary to execute the strategies?
• A business assessment evaluates which of the following?
• Transformational Leadership seeks to make significant organizational change by articulating a vision, goals, and plan, communicating persuasive rationale, and aligning followers' identities with the goals to gain support.
• Contingency Factors are defined as what in managerial models?
• What are common steps in risk management?
• Charismatic leadership is best described as influencing others through which means?
• What best describes a value chain in competitive strategy?
• Task Significance refers to the extent to which a job affects the lives or well-being of other people.
• Leader-Member Relations (LMR) refer to the extent followers like, trust, and are loyal to their leader. Which term represents this concept?
• Which statement best describes the divisional structure?
• Which term describes the visualization of steps transforming inputs into outputs?
• Which of the following is NOT one of the five key activities coordinated by the HR function?
• Which statement best captures the essence of employee engagement?
• Job design arranges tasks to improve satisfaction and efficiency. Which two approaches are commonly used to improve motivation at work?
• Which structure groups jobs that require similar skills and experience into a single work group reporting to the leader?
• Which leadership style emphasizes developing a shared vision and aligning followers' values with organizational goals to achieve significant change?
• Transactional Leadership uses rewards and punishments and other forms of authoritative power to encourage desired behaviors from subordinates.
• Which statement best describes a matrix organizational structure?
• Which practices do leaders use to shape organizational culture?
• Which practice involves identifying potential future leaders and assessing their readiness for advancement?
• Which set best describes the key components of change readiness in an organization?
• The creators of the Job Characteristics Model are:
• The creators of the Job Characteristics Model are:
• Which process helps ensure a candidate fits the job and organizational culture during recruitment?
• Development focuses on preparing employees to take on expanded responsibilities in their current or future roles. Which option matches?
• Which statement best describes the relationship of BPM to organizational activities?
• Which statement best contrasts transformational and transactional leadership?
• Which statement best describes DMAIC vs DMADV in Six Sigma?
• Values refer to the espoused and documented norms, ideologies, charters, and philosophies that comprise the apparent values of the organization.
• Which two researchers are associated with the Job Characteristics Model?
• What is a common challenge of a matrix structure?
• Porter's Five Forces framework assesses which of the following?
• The term State of Mind refers to what aspect of employees?
• Which concept ensures subordinates know what needs to be done and how to accomplish it?
• Which item is included in the Performance Management Principles?
• Which is NOT a level in Maslow's hierarchy?
• What are the four perspectives of the balanced scorecard?
• Which term describes unwelcomed sexual behavior that creates an intimidating workplace?
• In Porter’s framework, the value chain is primarily about what?
• What is the Nominal Group Technique?
• Which concept emphasizes continually seeking creative ideas for transforming and renewing the organization by not only adapting today's best practices, but also authoring tomorrow's best practices?
• Which leadership style uses rewards and punishments and other forms of authoritative power to manage subordinates?
• Which elements are considered dimensions of culture?
• Which option best describes the role of goals in strategic planning?
• Which of the following lists the five conflict management styles identified by the Thomas-Kilmann Instrument?
• Bounded rationality describes decision-makers as limited by what?
• A project lifecycle includes stages from start to finish. Which is a typical phase?
• Which behavior best exemplifies servant leadership?
• Which statement best describes the difference between transactional and transformational leadership in terms of focus and outcomes?
• Development in an organization is best described as
• Which statement best defines Performance Management?
• Artifacts are things observable in the organization
• Which of the following is NOT among the three traits identified with Character Traits Leadership Theory?
• Which term describes the underlying, taken-for-granted beliefs that shape perceptions and behaviors within an organization?
• Which principle emphasizes ongoing renewal and innovation?
• Which statement correctly differentiates mission and vision?
• Which term describes teaching employees the skills necessary to perform effectively in their current job?
• Which of the following is NOT an observable employee behavior?
• What approach best balances intrinsic and extrinsic motivation?
• In a SIPOC diagram, which element identifies the sources that supply the inputs used in the process?
• Define push vs pull strategies in supply chain management.
• Which concept focuses on continually seeking creative ideas to transform and renew the organization and to author tomorrow's best practices?
• What term describes creating jobs in an organization that can be done effectively and efficiently while providing meaningful work for the employees?
• Why is BATNA important in negotiation?
• Which statement defines efficiency vs effectiveness?
• In management, data-driven decision making most directly supports which activities?
• Which statement best captures the difference between management and leadership?
• What is a key practice leaders use to foster psychological safety within teams?
• Which statement about decision making under bounded rationality is accurate?
• An effective process is best described as one that delivers outputs which
• Which concept describes individuals who, in addition to their other responsibilities, are charged with being a coordinator of activities with other groups?
• Positive & Productive Actions means what?
• Kotter's eight steps for leading change include which action?
• Which of the following best explains the purpose of Business Improvement Methods & Tools?
• Position Power is best described as?
• Which statement best describes the relationship between dashboards and strategic goals?
• Which term describes the extent to which a job requires the worker to use a wide range of different abilities and skills?
• Relentless Improvement means what?
• Which term refers to the visible manifestations of organizational culture, such as symbols and dress?
• The concept that refers to the number of direct reports a manager oversees is called what?
• Which concept concerns the extent to which a job affects the lives of other people?
• Which statement best contrasts intrinsic and extrinsic motivation?
• Leadership Effectiveness is best described as which outcome?
• Charismatic leadership primarily relies on which mechanism?
• What is the primary aim of a customer-focused strategy?
• Which principle supports creating a workplace that encourages excellence?
• Which term describes reducing management layers to streamline decision-making and communication?
• What do Process Maps depict?
• Artifacts in organizational culture are best described as
• Which concept is most closely associated with explaining how job design can influence motivation, satisfaction, and performance?
• Which duo is credited with creating the Job Characteristics Model?
• Which set correctly lists the four primary functions of management?
• Which statement best differentiates leadership from management?
• Which statement best describes a strong organizational culture?
• Which structure is described as grouping jobs by function and by division?
• In budgeting and forecasting, which description is accurate?
• Training refers to teaching employees the skills necessary to perform effectively in their current job.
• Liaisons are individuals appointed with the responsibility to coordinate the activities of their group with the activities of one or more other groups. What is this role called?
• Which statement correctly contrasts centralized and decentralized structures?
• The Job Characteristics Model was developed by which two researchers?
• Strategic planning components: which describes mission, vision, and goals?
• The Job Characteristics Model is attributed to which two researchers?
• What characterizes a centralized organizational structure?
• Delegation of Authority is primarily about
• Which statement best defines corporate social responsibility?
• Task Identity refers to the extent to which a job requires the worker to perform all tasks needed to complete the task.
• Which is a key driver of employee engagement?
• Which forecasting approach uses historical data to identify patterns and predict future values?
• Which term describes the influence a person over others as evidenced by the follower's motivation, loyalty, and high performance in support of the leader's vision, goals, and direction?
• Task Structure refers to the extent to which the work is performed clearly such that subordinates know what needs to be done and how to accomplish it.
• The Job Characteristics Model was developed by which pair of scholars?
• What are the components of expectancy theory?
• Which type of leadership focuses on aligning the organization's vision with strategy and motivating subordinates to implement the plan?
• Character Traits Leadership Theory identifies which set of traits as differentiating leaders?
• In Business Process Management, which description best captures its focus?
• The Job Characteristics Model is associated with which researchers?
• What best describes Business Process Management (BPM)?
• How does capacity planning differ from resource capacity management?
• What do managers use measurements, assessments, and evaluations for in Business Measurement, Assessment, & Evaluation?
• The acronym DMAIC stands for which sequence?
• Equity theory focuses on perceived fairness of inputs vs. outcomes; how should managers address inequities?
• Role of Leadership is to?
• To address perceived inequities, a manager should?
• Which HR activity addresses relationships between employees and management?
• What is the main goal of job design?
• Which organizational structure groups jobs together simultaneously by function and by division?
• In a Divisional Structure, groups of jobs are organized to focus on
• How many phases are in the DMAIC method?
• To which concept does bounded rationality lead decision makers?
• Which leadership approach enables subordinates by providing resources and authority to autonomously develop and execute plans aligned with organizational goals?
• Which sequence correctly represents the standard SIPOC order?
• Contingency Leadership Theory focuses on which aspect?
• Which term describes stabilizing after a change to embed new behaviors?
• What does Levels of Hierarchy refer to in organizational structure?
• Who created the Job Characteristics Model?
• How should a value proposition function in strategic planning?
• Which two researchers are known for creating the Job Characteristics Model?
• Which statement best describes the relationship between change readiness and leadership communication?
• Discretionary effort is defined as
• The Job Characteristics Model was devised by which two scholars?
• Which statement best describes corporate strategy vs business strategy?
• Which ethics framework emphasizes the greatest good for the greatest number?
• The primary role of human resource management in recruitment and selection is to?
• An efficient process is one that is not only effective but also...
• Weak Organizational Culture is characterized by a lack of uniformity around the many aspects of culture.
• Which term refers to individuals who, in addition to their other responsibilities, act as coordinators of activities with other groups?
• What is entrepreneurial opportunity recognition and how does it relate to management?
• A SWOT analysis is used to identify which factors?
• How do you assess organizational performance using KPIs and dashboards?
• Identify the creators of the Job Characteristics Model.
• Which term describes the underlying, taken-for-granted thoughts within an organization that influence perceptions, thought processes, feelings, and behaviors?
• Organizational Structure encompasses which elements?
• What is a key benefit of a matrix organizational structure?
• How can managers mitigate groupthink and social loafing?
• Cross-functional teams are described as...
• How has digital transformation affected modern management practices?
• In modern management decision making, what role do data and analytics play?
• Which statement best characterizes organizational culture?
• Organizational Structure is defined as what?
• What concept represents a process-based view that integrates multiple activities and functions to create outstanding results?
• Which model explains how job design can impact employee satisfaction and job performance?
• Which statement best defines Performance Appraisal & Feedback?
• Employee engagement is defined as
• A broader span of control is associated with which of the following?
• This concept describes the extent to which employees receive clear and direct information on how well they are performing their tasks.
• Succession planning is best described as:
• Which pair developed the Job Characteristics Model?
• Which term describes individuals appointed to coordinate activities across groups?